Frequently Asked Questions (FAQs)
Welcome to the Dlivs Help Centre!
Here you’ll find answers to the most common questions about ordering, shipping, returns, and more.
1. Where is Dlivs based?
We’re proudly based in London, United Kingdom.
Our warehouse is located at 6 Camilla Road, London SE16 3NL, United Kingdom.
2. Do you ship outside the UK?
Currently, we only ship within the United Kingdom.
We’re working on expanding to international shipping in the near future.
3. How long does delivery take?
Orders are processed within 1–3 business days and typically arrive within:
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Standard Delivery: 05–11 business days
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Express Delivery: 05–09 business days
You’ll receive a tracking link once your order is shipped.
4. How much does shipping cost?
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Standard Delivery: Free
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Express Delivery: £3.00
5. How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number and link to check your delivery status.
6. Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us within 12 hours of placing it at support@dlivs.co.uk.
Once your order has been shipped, we’re unable to make changes.
7. What is your return policy?
We accept returns within 30 days of delivery for unworn, unused items in their original packaging.
For more details, please check our Refund & Returns Policy page.
8. What payment methods do you accept?
We accept:
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Visa
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MasterCard
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American Express
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Apple Pay / Google Pay (if available at checkout)
All payments are processed securely.
9. How can I contact Dlivs?
You can reach us anytime via:
📞 +44 7832 350519
📧 support@dlivs.co.uk
🏠 6 Camilla Road, London SE16 3NL, United Kingdom
Our team is available Monday–Friday, 9:00 AM – 6:00 PM (UK Time) and will respond within 24 hours.